Miami, Florida – The “305” has the highest passenger satisfaction rating among “Mega” airports across the country, the J.D. Power 2021 North American Airport satisfaction survey shows.
Miami International Airport scored an 828, with John F. Kennedy International Airport earning second place with a score of 817.
In surveys from U.S. and Canadian travelers, the survey is based on more than 13,000 responses.
The ratings are based on six categories, including check-in, baggage check, baggage claim, security check, food, beverage, and retail.